RestockSC SERVICE OPERATIONS · restock.svcops.net
For Vendor Partners

Scan equipment out to your techs

Sign in, find the tech, scan their ONTs and Extenders out. You can help any tech, and enter an Inventory Scan for one who can't.

Know this first

Sign inEmail + PINTap Vendor Partners. Lasts 12 hours.
Any techNot just your companyYour Company only decides which emails you get.
No Inventory ScanNeeds a reasonSaved on every scan with your name.
More than owedNeeds a reasonSame rule as the Lumos Team.

Scan out

1

Sign in

Open restock.svcops.net → Vendor Partners. Type your email and your PIN under Credentials, then Sign in securely.

Sign in
2

Find the tech

Restock lists every tech and what they still need. Use Filter or search, then tap Scan ›.

Find the tech
3

Scan each label

Scan the CXNK label, or tap Scan with camera. Green means it went to that tech.

Scan each label
4

Tech has no Inventory Scan

The tech shows a red No Inventory Scan this restock tag. Type why under Scan out without an Inventory Scan (at least 4 letters), tap the button, then scan.

Tech has no Inventory Scan
5

Giving more than owed

Restock stops and says nothing was scanned. Type a Reason, tap Override — issue more, then scan again. Or tap Stop.

Giving more than owed

Enter an Inventory Scan for a tech

List every ONT and Extender on the truck. Restock restocks the tech up to 15 ONTs · 8 Extenders, so a short list means a big restock.
6

Start it

On the tech's page tap Enter Inventory Scan. Scan or type every ONT and Extender on their truck.

Start it
7

Count supplies, say why, send

Count every supply. On the last step type Why are you entering it?, then Send inventory scan. It is saved under your name.

Count supplies, say why, send
8

Saved

Restock shows ✓ Inventory Scan saved and the tech moves to Ready to scan out.

Saved

Good to know

9

What you won't see

Partners don't get Undo, Take back / transfer or Edit tech. Scanned the wrong one? Call the Lumos Team; they fix it.

Reports, warehouse and Settings are Lumos Team only.

What you won't see
10

Sign out

On a phone, tap More → Sign out. On a computer, Sign Out is at the bottom left.

Sign out
11

On a computer

Same screens, with a USB scanner. The cursor waits in Scan serial, so just scan.

On a computer

Pictures use made-up names and serials. Restock · restock.svcops.net