RestockSC SERVICE OPERATIONS · restock.svcops.net
For techs

Send your Inventory Scan

Every week you tell Restock what is on your truck. The Lumos Team uses it to restock you on Thursday. It takes about 5 minutes on your phone.

Know this first

WhenAfter your last job WednesdaySend it from your phone at restock.svcops.net
PickupThursday · 6:30–8:00 AMAt the warehouse. No Inventory Scan, no restock.
Max per truck15 ONTs · 8 ExtendersNew hires: 8 ONTs · 5 Extenders
SerialsCXNK + 8 letters/numbersExample: CXNK00A41F27. Other barcodes are refused.
SuppliesCount every supplyRestock will not send until all are counted.
Name missing?Ask your leadNames come from the onboarding site.

Step by step

1

Open Restock and tap Start

Go to restock.svcops.net on your phone and tap Start Inventory Scan.

The Staff buttons at the bottom are not for techs.

Open Restock and tap Start
2

Pick your name

Tap the name box and pick your name. Names are grouped by company.

Then tap Next — Scan equipment.

On your phone this opens your phone's own list.
On your phone this opens your phone's own list.
3

Name not on the list?

Pick My name isn't here. Restock says to ask your lead to add you on the onboarding site. Come back once you are added.

Name not on the list?
4

Scan every ONT and Extender on your truck

Tap Scan serial label and point the camera at each CXNK label. Restock adds it and says if it is an ONT or an Extender.

  • Label won't scan? Type the 8 characters after CXNK. It adds itself at 8, or tap Add serial.
  • Scanned the wrong one? Tap ✕ next to it.
  • Nothing on the truck? Tick My truck has no ONTs or Extenders right now.
Scan every ONT and Extender on your truck
5

Count your supplies

Tap Next — Count supplies, then tap the first supply. Type the number and tap Next — it moves to the next one.

  • After your first week you can tap Same as last when nothing changed.
  • Tap Done to close the pad.
Count your supplies
6

Check it and send

Look over the list: your name, your serials, your supply count. Add returns you're bringing back or a note if you want.

Tap Send inventory scan.

Check it and send
7

Done

You'll see Thanks! Come to the warehouse Thursday. The Lumos Team scans your equipment out to you.

Tap Done.

Done

If something goes wrong

!

Send won't go

A pale Send button means something is missing. Tap it and Restock tells you what, like "17 supply items are not counted". Tap ← Back and finish.

Send won't go
"Pick your name first"You tapped Next before picking your name.
"full CXNK…"The serial is too short. It needs CXNK + 8 characters.
"already"You scanned the same serial twice. It is only counted once.
"Network error"No signal. Move to better signal and tap Send again — it is only saved once.
Left halfway?Next time you tap Start, tap Resume to pick up where you left off.

Pictures use made-up names and serials. Restock · restock.svcops.net